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1312 Genesee Street • Utica, NY • 315-733-6191

ShipRite™ Software Support Services: CONTACT OPTIONS

Shiprite Services, Inc.
1312 Genesee St.
Utica, NY 13502


Customer Service:  
M-F 10:00am - 7:00pm EST
Limited Support:

Sat 10:00am - 3:00pm

ph. 315.733.6191
fax. 315.733.6194


Other Internet Contact

Live Chat
To chat with a support representative click here to open AOL IM

YahooGroups
Visit our ShipRiteSoftware community message board to learn tip, tricks, seek advice or to talk with other ShipRiteSoftware customers.

Live Remote Assistance
If you are having problems that cannot be solved with normal conversation, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
http://fastsupport.com

Customer Service
For billing, service complaints or comments and other non-technical assistance.
CustomerCare@ShipRiteSoftware.com


OPEN A NEW SUPPORT TICKET

CHECK ON THE STATUS OF AN OPEN TICKET

Please make sure your description of the problem is accurate so we may triage your support ticket correctly. And please remember to leave your fax number.

Response times estimates:

Triage Response Time Response Method
SYSTEM DOWN
(except registration keys)
Immediate PHONE
SYSTEM DOWN
(registration keys)
Within 1 hour PHONE
Urgent Within 1 hour email/fax/phone
Priority Within 2 hours email/fax
Routine Within 4 hours email/fax


   

 


Copyright © 2010 ShipRite Services, Inc.
1312 Genesee Street
Utica, NY 13502