ShipRite™ Software Support Services: FAQ

If you want a shortcut on the Windows Desktop, Right button click on any empty spot on the desktop. Select NEW: SHORTCUT In the text box above BROWSE button, enter C:\ShipRite\SRPRO.exe and click next. For the name, enter ShipRite Pro Online. Then click FINISH. The new shortcut should appear. Back to Top

---

How do I make a BACKUP routine?

1.  Download backup.bat and save to your C:\shiprite folder on your ShipRite server.   ***This must be done at the server!

2.  Go to your "C:\shiprite" folder by going to the My Computer C: drive then find the Shiprite folder. In Shiprite folder, find the file named "backup.bat" and right click on it, then click edit to open it.

3. It will be necessary to know what the letter designation of your backup drive is.  If you are backing up to a flash drive or external hard drive, connect them now.  

Check the reference to your flash drive (or any "other" drive that you are backing up to) and make sure that the drive letter name matches the letter name inside the backup.bat file. To do that, go to your Windows desktop, look for MY COMPUTER and double click on that icon.

If you do not have a MY COMPUTER icon, go to START > MY COMPUTER.  You will see your drives listed there.   Look for the drive letter of your flash drive or external hard drive that you will be backing up to.  Make note of that letter.  

Look in the backup.bat file.   Replace what is there with the following (remember to change "drive E" to YOUR flash drive or external hard drive letter):  

@echo on
cd..
cd..
md sr_backup
cd shiprite
copy C:\shiprite\*.* C:\sr_backup
 
copy C:\shiprite\*.mdb E:
copy C:\shiprite\*.mzn E:
copy C:\shiprite\*.csv E:
copy C:\shiprite\*.dat E:
 
After making the above changes to the backup.bat file, click on: "File > Save" then "File > Exit."

4.  Make a shortcut on your desktop:  Right mouse click on the open desktop.  Select "NEW > SHORTCUT."  In the command line type:  

C:\shiprite\backup.bat

Now click "NEXT."  Type in:

Backup ShipRite Folder

Click "Finish."  

5.  Now test it. Double click on the "BACKUP SHIPRITE FOLDER" icon.  A DOS window will open.  You should now see the files copying.  When finished, the DOS window will close.  If not, click the "X" at the top right side of the Window and close it. 

You are finished.  Now:

• Double click on the "MY COMPUTER" icon. 
  Double click on the C: drive. 
  Double click on the "SR_BACKUP" folder. 
• Check to make sure that there are files in there, and that the SHIPRITE.MDB file is dated the last date you used the SHIPRITE program. 

(The ShipRite software must NOT be running on ANY COMPUTER in the workgroup.  If it is, your backup WILL NOT WORK.)  

• Make sure the time/date on your computer is correct.

To create a scheduled backup, please follow the instructions below:

Go to "Start > Programs > Accessories > System Tools > Scheduled Tasks."  Choose "Add Scheduled Task."  The Scheduled Task Wizard will start.      Click "Next."  Choose the "Browse" button.Locate the "C:\Shiprite\backup.bat"  Choose: "Open."Name your backup and select the frequency. In this case "daily" is chosen and recommended.  Choose: "Next."Choose your start time and the date to start the backup.  Choose: "Next."Leave the default user name and enter a password of shiprite. Choose: "Next."On the last screen, you MUST check off "Open Advanced properties for this task when I click finish."  Choose: "Finish."You will receive the error message below.  Choose: "OK."  You MUST check off "Run only if logged on." Click: "Apply" and "OK."

The task is now completed for your backup.  To test the backup, right mouse click on "backup" and choose: "Run."  You will see a DOS window open with files being copied to the sr_backup folder.

---

Where do I set up my FedEx and UPS tiers?

From the main menu of ShipRite, click on Setup and then General Setup Options.  In the Program Setup screen click on the Carrier Setup tab. Choose UPS or FedEx, the option to set the tier/discount level will be listed under the individual carrier.Back to Top

---

How do I set up inventory departments?

From the main menu in ShipRite click on setup and then General Setup Options.  Click on the Global Features Tab, choose Form - POS Departments.  Enter the information accordingly, and then if the department is taxable click the on/off button.  Save and then exit. Back to Top

---

First Class Mail:  How to add to the ShipMaster screen

1. Close Shiprite program on all your computers before performing this update and backup your database.
2. Please download and install the following Add Service utility on your ShipRite Server computer:
   
   http://support.shipritesoftware.com/SR_Utilities/AddUSPS1stClass_Utility.exe
   
   
3. Click <Run> button when prompted and follow instructions on the screen.
4. After successful installation of the Add Service utility, perform the normal program update by going to END OF DAY and clicking on PROGRAM UPDATE.    Follow the prompts to update your program as normal.
   

You should now have a FIRST CLASS MAIL CHOICE in the ShipMaster screen.

Back to Top

Endicia Dazzle update issues

When you start up Dazzle it will prompt you automatically to install their latest update. Several people have been reporting a "Error #6 internet handle invalid" message when trying to download that update.

If you experience any problems downloading the update, close out Dazzle and reopen it. When you open Dazzle and it asks you to download the update, say "NO." Then, in Dazzle, click on Postage -> Account on Endicia.com.

This will open the Endicia website. Click on Software-> Download Software. On that page scroll down and click on the "DAZzle Update for current users" link. Run and install that update and follow the instructions on the screen.

Go down the list of Epson printers and select EPSON TMT88II Partial Cut.  Click NEXT.  Answer NO for Default printer.  For test page, if you have a Parallel port connection and cable print YES TEST PAGE.  If you are connecting with a USB adaptor, click NO TEST PAGE.  Click NEXT, then FINISH.

For Windows XP, you will probably get the following message…
 
Click the OK button and the following Window will open up: Click on the only file listed above RASDD.DL_ and click OPEN.The following Window

Click OK, and the driver will finish loading. Click FINISH when that choice appears.  For Parallel connection users, you are finished as long as the test page printed.  For USB adaptor users, NOW connect your Parallel cable to your printer and the USB end plug it into your computer.  Make sure the ready light is on.  On the computer screen, RIGHT button click on the new EPSON TMT88 driver and select PROPERTIES.  Click on PORTS.  Go down the list until you come to your USB printers.  Now take out your WRITTEN list of USB ports.  Compare that with on screen ports.  On screen, you should now have 1 NEW USB port.  Select that port by putting a check mark in the box in front.  Now click on DEVICE SETTINGS:  change the length from A4 to RECEIPT LENGTH.  Click APPLY, then OK, then close that window.  For Windows ME and 98, the procedure is nearly the same for loading the driver.  You will set the receipt length by:   Return to the printer folder. Take the RIGHT button of the mouse and click on the Printer Driver Icon.  Go to Properties.   Then go to PAPER.  It will probably be on A4 size.  Change it to CUSTOM.  Double click on the CUSTOM choice.  The width should be fine.  Change the length to 1200.  Click APPLY, and then OK.  Last, you need to tell the Shiprite Software that this is the printer you wish to use for receipts.  Select the installed printer driver from the drop down list and click UPDATE NOW.Trouble Shooting:  If you are having problems with the whole report fitting on the page when you print, go into the Windows Printer Folder and check the MARGIN settings on your printer.  Also check the page size (it should be LETTER).  In some cases, changing the paper from letter to legal has helped.Back to Top

---

Installing the Epson TM-U200 in XP using a serial port.

In order to get it to print properly  the com port to 9600, 8, none, 1 and the flow control must be set to hardware. In order to set this properly, please do the following:Right mouse click My Computer, choose properties. Click on the Hardware tab.  Click on Device Manager.  Locate the device group Ports (COM & LPT) expand the group by clicking on the (+) sign, double click the Communication Ports (Com1), click on the the Port settings tab.  The following settings should be chosen:Bits per second 9600Data bits 8Parity NoneStop bits 1Flow control Hardware.The TM-U210A drivers will need to be installed.  The can be found under the download section of the support site Epson Drivers.  Follow the instructions above to install the printer only select the Epson TM-U210A drivers instead of the Epson TM-T88.Back to Top

How do I set up the bar code label printer?          

If you are using the UPS/FedEx Supplied label printer, you must set the label printer to LPT1.Enter ShipRite.  Go to Setup, General Setup Options. Click on the Local Features tab.  Select PRINTER - Eltron/Zebra. In the drop down list, select LPT1 (or LPT2)depending on the port where the label printer is installed. DO NOT Choose the Windows installed label printer.  ShipRite software prints directly to the LPT port. Remember to click the SAVE ICON, then EXIT. Back to Top

---

Scale SetupSample Scale Configurations:

At times the scale setting that are default in ShipRite may not work with the scale you are trying to setup.  This primarily is caused due to the scale not being at the manufacturer's default settings.  Below is a list of setting that have worked with different scales based on their OS (operation system ie: Windows XP™, WIndows 98™, etc....)   

Scale Setup with XP/2000 Detecto AS-350D
Port                 Com1
Baud Rate      9600
Parity                 N
Data Bits           8
Stop bits            2

NCI Model 762075 (click here to view the Technical manual in pdf format)
Port             Com1  Com1 Com1    
Baud Rate  9600    9600   9600
Parity            N            O        E
Data Bits      8            7         7
Stop bits      1            1          2

Toledo PS60 - click here for instructions to set the scale to default settings
Port                   Com1       Com1
Baud Rate         9600         9600
Parity                    N                N
Data Bits              8                 7 Stop bits               2                 2

Toledo 8213 Bench (click here to download the technical manual)
Port                   Com1
Baud Rate         9600
Parity                    N
Data Bits              7
Stop bits               2

Fairbanks
Port                   Com1Baud Rate         9600
Parity                    N
Data Bits              8
Stop bits               2

    Back to Top       

---

Setting default settings - Mettler Toledo PS60

Below are the instructions for re-setting the Mettler Toledo PS60scale to the manufacturers default settings: Once  you do this - go back  into Shiprite.  From the main menu - go to Setup - general Setup Options - Local Features - click on SETUP - Scale - in the drop down box, select the PS60 scale and you should be fine.

1. Verify that there are no items ion the scale platter. The scale display should be reading 0.00 with a line over the LB sign and a line of ver the "0" with arrow pointing at it.

2. There are two buttons on the scale display - one with the two arrows going in circle (call this button A) and the other button with a zero in the center and two arrows pointing at it (call this button B)

a. Start by holding down button A firmly for about 8-10 seconds until you see the word SETUP on the display - then let go of the button (SETUP will change on the display)

b. Tap button A until you see the word END appear on your screen.

c. Go to button B and hold down until you see the word DEFAULT appear

d. Tap button B unit you see DEFAULT appear

e. Go back to button A and hold down for a moment and then let go

f. The scale will take a few moments and re-configure itself then should return back to "0.00"***The Mettler Toledo PS60 scales purchased through the UPS Preferred program are pre-programmed to UPS protocol. (Prot4) The must be programmed to Prot4 in order to be used by WorldShip.

Back to Top

---

How do I delete an invoice?

In the POS screen bring up the desired invoice by clicking on the invoice look up button, locate the invoice then double click the desired invoice.  Once the invoice is loaded through the POS, click on the Sales pull down menu and select VOID. You must put a valid code in the voiding clerk and the authorizing manager boxes.  You must also specify the reason for the void.  The default code is 222.  If you use the ShipRite Security option you have to make sure that your code has permission to delete POS transactions.

Back to Top

---

How do I end my day of sales?

When you are ready to close for the day:

1. In the POS, click on the Administration Pull down menu. 

2. Choose POS Manager. This is where you will perform the Close Drawer Procedure.

3. Click on Open/Close Drawer - enter your expected cash.

4. Clear expected checks and credit cards by clicking on the tab to the right of the screen that reads either Cash or Checks. By clicking once on each item, you are clearing it for the day.

5. Once the drawer is in balance, this print your closing Z report, otherwise known as the consolidated Z report.

Back to Top

---

How do I give a refund?

In order to give a refund you should know the invoice number that you are refunding.  In the point of sale screen you are going to act like you are ringing up a new sale.  You will enter the SKU number of the item being refunded, and then you will tab to the quantity field and enter a negative quantity.  Then you will hit enter and click on sale without receipt, and the refund procedure screen should pop up.  Enter the information accordingly and your refund will be completed.

Back to Top

---

Procedures for ending a sale in ShipRite:

Cash Sale:  After the sale has been rung in, you will click on sale with a receipt.  Enter the amount tendered manually or click on the appropriate bill or bills on the right hand side of the screen.  If you enter the cash manually you will have to hit the enter key.  The change due screen will appear.

Credit Sale:  Make sure when doing a credit sale that you have entered the customer's information in the sold to box in the Point of Sale screen.  When the invoice has been completed you will click on sale with a receipt.  In the processing screen you will now click on the green light.  If the customer already has an account the sale amount will be applied, but if they don't you will be prompted to set up a credit account.Applying Credit to Account:  This situation will occur if the customer overpays on an invoice and requests for the change to be applied to his/her account.  When you enter the processing screen you will click on the apply credit to account button, enter the amount tendered, and then click on the Complete Sale button.

---

How do I make my address the default Ship From?

From the Main Menu, choose Setup: General Setup Options.  On the Global Features tab, choose the SETUP - Default Ship From option.  On the right of the screen hit enter - if you do not have your store name and address entered in the Contact Manager, this is where you will add the information and then set it as the default ship from address.

Back to Top

---

How do I edit an address that has already been saved?

If you notice an error in the address before the package has been shipped, in the ShipMaster screen with the address appearing in the ship to text box right button click in that box and select the Edit address.  Make corrections through the Contact Manager and then click on Quick Save. If the package has already been processed then go into package detail (from the main menu).  Double click in the Package ID box and select the correct package by double clicking on it.  Double click in the CID box and this will bring up the contact manager.  Make necessary corrections and then click on Quick Save.

Back to Top

---

Saturday Pickup through Worldship.

When uploading Saturday Shipments through Shiprite to Worldship, they seem to disappear. The packages are not disappearing, they are put in a Saturday pending file in Worldship,  please follow these instructions provided by Bob Sniper of The Mail Room in Groton CT (thanks Bob:)):

1. Go into WorldShip
2. Chose the Tools pull down menu; System Preferences; miscellaneous.
3. On the bottom right of that screen, choose "manually select pickup date". 

4. On Monday, change the date of the existing packages and your Saturday shipments will ship on the date you have manually selected.            

Back to Top

---

How do I know which version of UPS I am running?

Open UPS by double clicking on the icon on your desktop.  Click on  Help and then about.  The information you are looking for will be contained in the first two lines.

Back to Top

How Do I Use the Contact Manager Correctly?

Correct Use of the Contact Manager is very import.  When used correctly, several powerful databasing tools are unleashed.   I will first cover the correct use of the Contact Manager.  We will then cover common mistakes.  This is where you edit the Customers, shippers and consignees.  In the contact manager, they are in one list for editing purposes only.  Anywhere you add names and address is done in this form.  The MAIN search field is the Company Name/Full Name fieldThere are 4 areas that will open up the above contact manager.  

1. From the main menu, Actions Pull down menu - Address Book.

2. In the ShipMaster window, Ship From field

3. In the ShipMaster window, Ship To field.

4. In the POS window, Sold To field.

In ALL these fields to enter a new customer for the first time, follow these procedures. 

• For a company, enter the company name and press <ENTER>. 
• For a residential account, enter the LAST NAME <COMMA><SPACE> FIRST NAME <ENTER>. 

In either case, when you press <ENTER> you will find yourself in the Search List.  The Search List gives you the ability to see if the customer was previously entered but the name misspelled slightly.  At this point, press <ENTER> again and you will be in the Contact Manager.    The Contact Manager will automatically determine whether the Contact is residential or commercial.  The method is simple. Contact Manager looks for a “<SPACE> or <COMMA><SPACE>.  If you enter a <SPACE> anywhere in the name, it will be assumed to be a commercial customer and assume you entered a business name.  If there is a <COMMA><SPACE>, ShipRite will assume it is a residential customer.  If you have a business with a single name only, put a space on the end of the company name and then it will assume it is a business.  You can always just click on residential or business button if it selects the wrong type.   If this is residential, notice that it put a Last Name <COMMA>First Name in the Company Field.  This is because it is the MAIN SEARCH FIELD for entering data.  Enter the Street address and use the address 2 field if you need it.  The next tab takes you to the zip code field.  When you get to the zip code field, you will enter the zip code.  When you type in the last digit of the zip code, the search for the city/state will be initiated.  If there is a multiple match of more than one city name for that zip code, a drop down list will open.  Select the proper city name from the list and press ENTER..  To save your work, click Quick Save, or click on the Save icon (disk icon) then Exit (arrow pointing left).

Back to Top

---

How do I delete a contact?

From the main menu in ShipRite click on the Actions pull down menu and choose Address Book.  Locate the entry you would like to delete using the search field, search by lastname or company name.  Highlight the contact and click on the delete link to the left of the search field.

Back to Top

How do I delete a package?

From the main menu of ShipRite click on the Actions pull down menu, select Shipment History, highlight the package you would like to delete, click on the garbage can icon (DEL) and then confirm the deletion by clicking on yes.

Back to Top

---

How do I reprint a label in ShipRite?

From the main menu in ShipRite click on the Actions pull down menu, choose Shipment History.  Locate the package from the list of shipments, highlight the package and click on the label button at the top of the Shipment history screen.  

Back to Top