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ShipRite Software,
Inc.
1312
Genesee St.
Utica, NY 13502
Customer
Service:
M-F
10:00am - 7:00pm EST
Limited
Support:
Sat
10:00am - 3:00pm
ph.
315.733.6191
fax. 315.733.6194 |
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ShipRite
Software, Inc. stands behind all
of its software and hardware products, providing
our customers with a prompt and courteous support
team.
TECHNICAL
SUPPORT REQUEST
All
requests for technical support are now made
with our new support
ticket system. Here are the Response times
estimated for the following issues:
| Triage |
Response
Time |
Response
Method |
SYSTEM
DOWN
(except registration keys)
|
Immediate |
PHONE |
SYSTEM
DOWN
(registration keys) |
Immediate |
PHONE |
| Urgent |
Within
15 minutes |
email/fax/phone |
| Priority |
Within
30 minutes |
email/fax |
| Routine |
Within
60 minutes |
email/fax |
|
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NEW US POSTAL SERVICE UPDATE FOR
MAY 11, 2009
NOTICE
In 2009, the following items were upgraded:
-
On Jan 5, both UPS® and FedEx® raised all their prices
-
On Jan 5, ShipRite changed the method for connecting to FedEx® introducing their FedEx® Web Services ™
-
On Jan 5, ShipRite required users to upgrade to UPS® Worldship ™ v.10 or 11
-
On Jan 12, the US Postal Service® raised select prices
-
On Jan 20, FedEx changed ground business rules for additional handling
If you have performed the above tasks already, you are ready to Perform the May 11, 2009 US Postal Service Update by clicking here.
If you missed any one of the above updates, then you must UPDATE by using the following link:
ANNUAL UPDATE procedure |
| Before contacting support, please visit
our FAQs to
see if there is a simple solution to your problem.
But still feel free to contact us with any of
your questions. |
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