Shiprite Software, Inc. Support Services

ShipRite Software, Inc.
1312 Genesee St.
Utica, NY 13502

Customer Service:
M-F 10:00am - 7:00pm EST
Limited Support:
Sat 10:00am - 3:00pm

ph. 315.733.6191
fax. 315.733.6194

ShipRite™ Software, Inc. stands behind all of its software and hardware products, providing our customers with a prompt and courteous support team.

TECHNICAL SUPPORT REQUEST

All requests for technical support are now made with our new support ticket system. Here are the Response times estimated for the following issues:

Triage	Response Time	Response Method
SYSTEM DOWN (except registration keys)	Immediate	PHONE
SYSTEM DOWN (registration keys)	Immediate	PHONE
Urgent	Within 15 minutes	email/fax/phone
Priority	Within 30 minutes	email/fax
Routine	Within 60 minutes	email/fax

Please make sure your description of the problem is accurate so we may triage your support ticket correctly. And please remember to leave your fax number.

CLICK HERE TO OPEN A NEW TICKET, OR TO CHECK ON THE STATUS OF AN OPEN TICKET.

NEW US POSTAL SERVICE UPDATE FOR
MAY 11, 2009

NOTICE
In 2009, the following items were upgraded:

On Jan 5, both UPS® and FedEx® raised all their prices
On Jan 5, ShipRite changed the method for connecting to FedEx® introducing their FedEx® Web Services ™
On Jan 5, ShipRite required users to upgrade to UPS® Worldship ™ v.10 or 11
On Jan 12, the US Postal Service® raised select prices
On Jan 20, FedEx changed ground business rules for additional handling

If you have performed the above tasks already, you are ready to Perform the May 11, 2009 US Postal Service Update by clicking here.

If you missed any one of the above updates, then you must UPDATE by using the following link:

ANNUAL UPDATE procedure

Before contacting support, please visit our FAQs to see if there is a simple solution to your problem. But still feel free to contact us with any of your questions.