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ShipRite Software,
Inc.
1312
Genesee St.
Utica, NY 13502
Customer
Service:
M-F
10:00am - 7:00pm EST
Limited
Support:
Sat
10:00am - 3:00pm
ph.
315.733.6191
fax. 315.733.6194 |
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ShipRite
Software, Inc. stands behind all
of its software and hardware products, providing
our customers with a prompt and courteous support
team.
TECHNICAL
SUPPORT REQUEST
All
requests for technical support are now made
with our new support
ticket system. Here are the Response times
estimated for the following issues:
| Triage |
Response
Time |
Response
Method |
SYSTEM
DOWN
(except registration keys)
|
Immediate |
PHONE |
SYSTEM
DOWN
(registration keys) |
Immediate |
PHONE |
| Urgent |
Within
15 minutes |
email/fax/phone |
| Priority |
Within
30 minutes |
email/fax |
| Routine |
Within
60 minutes |
email/fax |
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MARCH 31, 2010 UPDATE
Update V10.9.35 Update is now available.
UPDATE TO THE
2010
ShipRite Global Connect Release |
| Release
Date: 3/31/10 |
| V10.9.35: |
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PREVIOUS
ShipRite Global Connect Release |
| Release
Date: 2/03/10 |
| V10.9.30: |
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| Before contacting support, please visit
our FAQs to
see if there is a simple solution to your problem.
But still feel free to contact us with any of
your questions. |
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